RETURNS
Our products can be returned within 14 days of receipt. If more than 14 days have passed since delivery, unfortunately we will not be able to offer you a return.
To be eligible for a return, your item must be unused and in the same condition in which you received it.
It must also be sent in the original packaging, as far as possible, and in any case packed as it arrived to you, in the best condition and in a safe and secure manner. We will not be able to guarantee the return of a product that was shipped improperly packaged.
It is not possible to make an exchange. If you want a different product, you will have to return it first and then make a new purchase.
For any return you must first contact us at: admin@houseofquintana.com, indicating name and surname, the e-mail with which the order was placed and the order number and we will contact you as soon as possible.
Once your returned item is received and inspected, we will send you an email notifying you that we have received it. We will also notify you of your refund approval.